INFOMATE PRIVACY POLICY

Platform: Infomate
Operator: SOUTH AND NORTH LIMITED
Last updated: [02/02/2026]

1. Introduction

Infomate is an online platform operated by SOUTH AND NORTH LIMITED (“Infomate”, “we”, “us”, “our”).

This Privacy Policy explains how personal information is collected, used, stored, and disclosed when individuals access or use the Infomate platform, including any related services such as the Matepoints program.

Infomate provides information display, publishing, and technical facilitation services only. We do not operate as a seller, supplier, agent, payment service provider, or data broker.

2. Scope & Application

This Privacy Policy applies to:

• visitors to the Infomate website;

• registered users;

• merchants, advertisers, and content publishers;

• participants in the Matepoints program.

This Policy applies regardless of how the Platform is accessed (desktop, mobile, or other devices).

This Policy operates alongside Infomate’s Terms & Conditions, Platform Policies, Marketplace Terms, Merchant Agreements, and Matepoints Terms. In the event of any inconsistency, this Privacy Policy governs matters relating to personal information.

3. Collection of Personal Information

3.1 Information You Provide

We may collect personal information that you voluntarily provide, including but not limited to:

• name, username, or business name;

• email address, phone number, or contact details;

• account registration and login details;

• merchant or advertiser application information;

• payment-related information provided for settlement purposes (e.g. bank account details for merchants);

• content, listings, images, or information you upload or publish;

• communications you send to Infomate.

You are responsible for ensuring that information you provide is accurate and up to date.

3.2 Automatically Collected Information

When you use the Platform, we may automatically collect limited technical information, including:

• IP address;

• device type and browser information;

• operating system;

• date, time, and duration of access;

• basic usage and interaction data.

This information is collected for security, operational, analytics, and system integrity purposes only.

4. User-Generated Content & Merchant Information

Infomate enables users and merchants to publish content, listings, and other information.

You acknowledge and agree that:

• any personal information included in user-generated content is provided at your own discretion;

• merchants are solely responsible for personal information they include in product or service listings;

• Infomate does not routinely monitor, verify, or approve personal information included in user-generated content.

Infomate acts as a passive hosting and technical intermediary in respect of user and merchant content.

5. Purpose of Use

Infomate may use personal information for the following purposes:

• to operate, maintain, and improve the Platform;

• to create and manage user and merchant accounts;

• to administer the Matepoints program;

• to communicate with users and merchants about platform-related matters;

• to process applications, requests, and support enquiries;

• to detect, prevent, and respond to fraud, misuse, or security incidents;

• to comply with obligations under New Zealand law.

Infomate does not use personal information for unrelated purposes without lawful basis or consent.

6. Disclosure of Personal Information

We may disclose personal information:

• to trusted service providers assisting with hosting, security, analytics, or communications;

• where disclosure is required or authorised by law;

• to enforce Infomate’s agreements or policies;

• to investigate suspected fraud, abuse, or unlawful activity;

• to protect the rights, property, or safety of Infomate, users, or the public.

Infomate does not sell, rent, or trade personal information.

7. Platform Role & Data Responsibility Allocation

Infomate acts as a platform intermediary.

Accordingly:

• Infomate is not the data controller for personal information exchanged directly between merchants and customers;

• merchants are independently responsible for their own compliance with the Privacy Act 2020;

• Infomate does not control how merchants collect, store, or use personal information obtained outside the Platform.

Infomate is not responsible for privacy practices of users or merchants beyond the operation of the Platform itself.

8. Data Storage & Security

Infomate takes reasonable technical and organisational measures to protect personal information against:

• loss;

• unauthorised access;

• misuse;

• alteration or disclosure.

However, no electronic system is completely secure. Infomate does not guarantee absolute security of personal information.

9. Cookies & Analytics

Infomate may use cookies and similar technologies to:

• enable core platform functionality;

• improve performance and usability;

• understand aggregate usage trends.

You may control cookies through your browser settings. Disabling cookies may affect certain Platform features.

10. Retention of Information

Personal information is retained only for as long as reasonably necessary to:

• fulfil the purposes outlined in this Policy;

• meet legal, accounting, or regulatory requirements;

• resolve disputes or enforce agreements.

11. Access, Correction & Complaints

Under the Privacy Act 2020, you have the right to:

• request access to personal information held by Infomate;

• request correction of inaccurate or incomplete information.

Requests may be made using the contact details below.

If you have a privacy concern or complaint, you may contact Infomate in the first instance. You also have the right to complain to the Office of the Privacy Commissioner (NZ).

12. Third-Party Websites & Services

The Platform may contain links to third-party websites or services.

Infomate is not responsible for the privacy practices, content, or security of third-party websites.

13. International Access

While Infomate operates in New Zealand, the Platform may be accessed from outside New Zealand. By using the Platform, you acknowledge that personal information may be processed in New Zealand.

14. Changes to This Privacy Policy

Infomate may update this Privacy Policy from time to time.

Unless otherwise stated, the most current version published on the Platform applies, and continued use of the Platform constitutes acceptance of the updated Policy.

15. Contact Information

For privacy-related enquiries, access requests, or complaints, contact:

SOUTH AND NORTH LIMITED
Email: info@infomate.co.nz